How to shop with us: A step-by-step guide

1. Product selection: The first step to your purchase is to browse our online shop. You can search for products that pique your interest by using the search function or categories. Once you have found a product you would like to buy, you can add it to your basket by clicking on the "Add to basket" button. Be sure to select the correct size, colour or variant if multiple options are available.

2. Manage your shopping basket: Once you have added the desired products to your shopping basket, you can access it at any time to check the contents. If you want to add or change something, you can do so here. If you would like to change a quantity, you can adjust the quantity directly in the shopping basket. If you decide that you no longer wish to purchase a product, you can remove it by clicking on the recycle bin symbol. This allows you to keep an overview at all times and adjust your order before proceeding to the next step.

3. Go to the checkout: Once you have added all items to your shopping basket and are ready to complete your order, click on the "Proceed to checkout" button. Here you will be asked to either create a customer account or log in if you already have one. This will ensure that your purchase is processed smoothly and quickly.

4.Login or guest order: If you have a registered customer account, click on "Login" and enter your login details. This will save you time as all your information such as address and payment details are already saved. If you do not have a customer account or do not wish to create one, you can continue the order process as a guest. In this case, you only need to enter your personal details, such as first name, surname and email address, to continue to the next step.

5. Enter personal and address details: In the next step, you will be asked to provide your full contact information. This includes your name, address and a valid e-mail address and telephone number to contact you in the event of queries or problems with the delivery. Please ensure that all details are correct and up to date to avoid delays.

6.Choice of payment and shipping method: Now you need to choose the payment option that suits you best. With us, you can pay securely and conveniently by credit card, PayPal, bank transfer or other available payment methods. You must also select a shipping method. We usually offer different options, including standard delivery and express delivery, so you can choose the delivery that suits you best.

7. Review and accept the terms and conditions: Before you finalise your order, you have the opportunity to check all the details. Make sure that the delivery address is correct and that the selected products in the shopping basket are correct. You must also accept our terms and conditions and privacy policy before proceeding to the next step. We recommend that you read these carefully.

8. Confirm order and pay: If everything meets your requirements and you are happy with the options you have selected, you can finalise your order. The payment will now be made. Once your payment has been successfully processed, you will receive confirmation of your order by e-mail. This contains all the relevant details, such as an order number and an overview of the products purchased.

9.Dispatch confirmation and delivery: Once your order has been successfully processed, we will start processing and dispatching your goods. You will receive a separate email with information on the dispatch status and a tracking number, which you can use to track the progress of your delivery in real time. As a rule, your order will be delivered within the specified period.

Through this detailed step-by-step guide, we want to ensure that your shopping experience is as easy and enjoyable as possible. Should any questions arise during the process, our customer service team is always available to help.